Storm hit?24/7 emergency tarp & free inspection — Mon–Sat · 7a–8p(919) 892-0034
STORM RESPONSE · 24/7 · NC · VA · MD
We're a roofing company operating across NC, Virginia, and Maryland — not a storm-chaser crew that disappears next month. Same-day emergency tarping in our home counties. Free inspection inside 48 hours across the Triangle, the Kerr Lake corridor, and eastern NC. We document every inch, handle the insurance claim, and manage interior damage (ceiling stains, drywall, insulation) under the same scope. Call (919) 892-0034.
FIRST 48 HOURS
The actions you take in the first 48 hours determine how your insurance claim plays out. Most claims are won or lost on evidence collected before the adjuster shows up. Here is the order we tell every homeowner to follow.
Do not climb the roof yourself. Do not hire a crew you cannot vet on the spot. Do not sign anything from an insurance adjuster or contractor before you have a second opinion. These mistakes turn manageable claims into denied ones.
Make sure everyone is safe first.
Stay clear of fallen lines, broken glass, and any trees against the structure. The roof can wait — people cannot.
Take ground-level photos of every side of the house.
Wide shots plus close-ups of anything that looks off: missing shingles, debris, dented gutters, cracked fascia. Date and timestamp every photo.
Tarp anything letting water in.
Call us — we will be there same day with tarps. No charge if we end up doing the repair work. Emergency mitigation is covered by most policies.
Open your insurance claim — but do not accept any number yet.
Call your carrier to report the event and start a claim number. That is it. Do not sign a settlement or authorization. Do not agree to a fast-track adjustment.
Call A1 for a free inspection before the adjuster arrives.
We document first, then meet the adjuster on the roof. Independent documentation is the single biggest factor in getting a full claim paid.
Want the full 12-step checklist on your phone?
Every step, in order — print it, save it, or share it with a neighbor. Free PDF.
WHAT STORMS DO
The two most common storm claims in our service area are hail and high-wind. Tropical systems and debris round out the rest. Each one looks different on a roof — and each one is documented differently for your insurer.
Bruised or cracked shingles, dented aluminum gutters, dings in soft-metal flashings and pipe boots. Usually invisible from the street. Size thresholds matter — one-inch hail on a 15-year-old roof reads differently than on a new roof. We measure and photograph every impact point.
Lifted tab edges, missing shingles, exposed underlayment, ridge cap pulled away. Sustained 50+ mph winds are typically claim-worthy on most residential policies. We note direction and concentration to establish storm cause vs. normal wear and tear.
Punctures through the deck, sheared rafters, gutter tear-off, soffit and fascia damage. Structural assessment comes before any repair quote. We bring in a structural engineer if the deck is compromised.
Stained ceilings, wet attic insulation, sagging decking, mold starting in corners. We trace water paths back to the roof breach — the entry point is often not directly above the visible stain. Moisture mapping goes in your claim packet.
Uplift failure on full sections of roof, rafter connections pulled, ridge board exposed. Usually requires full replacement and a wind-rated re-deck to meet NC building code. We coordinate permits and post-install inspections.
Sometimes a new storm event exposes old undocumented damage from a prior event. Whether that is claimable depends on when it occurred and what your policy covers. We give you a straight read — no inflated claims, no walking away from legitimate ones.
EMERGENCY TARP SERVICE
A roof breach left open overnight can double the damage by morning — wet insulation, swelled decking, mold starting inside 48 hours. We deploy emergency tarps same day across our full service area.
Emergency tarping is covered by most NC homeowner policies under the mitigation provision. We document the breach before we tarp so your insurer can see exactly what was exposed and for how long.
DOCUMENTATION
The difference between a full claim payment and a partial one almost always comes down to documentation. We build the paper trail before your adjuster visits — not after.
Full-slope, bird's-eye coverage of every square foot of roof surface — ridges, valleys, and low-slope sections that a ladder inspection misses. Every frame is timestamped and geotagged.
Granule loss patterns, bruised asphalt, lifted tab edges, gutter dents, and soft-metal dings photographed close enough for an adjuster to read the damage without going back up.
Moisture readings in the attic before and after any interim repair. Wet insulation and damp decking are documented so water damage is not dismissed as a pre-existing condition.
On contested hail claims, shingle tabs and granule samples can go to a lab if the adjuster disputes storm cause vs. normal wear. We collect and maintain chain of custody when needed.
Written report in 24 hours.
Every inspection produces a written report with all photos, measurements, and a scope-of-work narrative. You get a copy. Your adjuster gets a copy. The report is yours to use however you need it.
We meet the adjuster on the roof.
We coordinate the timing of the adjuster visit and go up with them. Items found jointly on site are far harder to dispute than items submitted after the fact.
YOUR INSURANCE CLAIM
Storm insurance claims have a defined workflow — and most homeowners are walking into it for the first time while the insurance company has run it thousands of times. We level that field.
From the initial loss report through the adjuster meeting, the estimate review, the supplement request, and the final sign-off — we are with you at every step. We do not disappear after the inspection.
FREE PRINTABLE
What to do in the first 24 hours after a storm — every step, with the reason it matters. Print to PDF, save it on your phone, or have us email a copy. No contract, no pitch.
OUR SPECIALTY
Adjusters miss things. Wind speeds get rounded down. Photos go missing. Most denials and underpayments come down to documentation — and that's where we live.
We re-inspect, re-photograph, and file a supplement (a formal request for payment on items the original estimate missed). Bring us the denial letter and we'll tell you honestly whether it's worth fighting.
Re-inspect with the adjuster present
We meet them on the roof, not on the phone. Most missed damage is found this way.
Document every slope
Drone shots, close-ups of every dent and tear. Photos win supplements.
File a written supplement
A supplement is a formal request for additional payment on items the initial estimate missed. We write it, sign it, and follow up.
No fee if there's no claim
We work under the insurance proceeds. If there's no check, there's no invoice.
STORM CLAIM QUESTIONS
FREE INSPECTION
Thirty-minute inspection. Written report. Photos of every slope. No charge whether or not you file a claim.
Or just call us directly:
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See how we've handled storm claims from inspection to final walkthrough.
See completed jobs →STORM RESPONSE · NC
Same-day emergency tarp in our home counties, free inspection across the broader radius. Call (919) 892-0034 — 24/7 storm hotline.