Adjuster

On a residential storm claim in NC, the adjuster usually arrives within a week or two of the loss report, walks the roof with a ladder or sometimes a drone, and produces an Xactimate estimate. The estimate is what the carrier pays from. Adjusters are not roofers — they miss things, especially low-slope hail bruising, soft-metal damage, and code-required upgrades. That is normal, not malicious.

We meet the adjuster on the roof on every claim we run. Items found jointly on site are far harder to dispute than items submitted later as a supplement. If your carrier’s adjuster has already come and gone, that is not the end — we can request a re-inspection, document everything that was missed, and file a written supplement to add it back to the estimate.